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FAQ

What's going on with all these cancellations and postponements?

Due to the COVID-19 pandemic, many are being postponed or cancelled. We are communicating these changes as they come in, but please be sure to continue checking our website for the most up-to-date information on the show(s) you’re attending. If a show is cancelled, you will be notified and given refund options. If a show is postponed and a new date has not yet been announced, please hold on to your ticket and hang tight for us to communicate additional details. Tickets for rescheduled shows will be honored on the new date. For up-to-date information, please visit 930.com/coronavirus.

Where’s this awesome show I want to see?

Allow us to explain! We offer shows at a number of locations around the Washington, D.C. area; both at venues we directly operate as well as at venues with which we partner. Please make sure to check the location on your ticket and on the website.

9:30 Club
815 V St NW, Washington, D.C. 20001
Directions

Lincoln Theatre
1215 U St NW, Washington, D.C. 20009
Directions

The Anthem
901 Wharf St SW, Washington, D.C. 20024
Directions

Merriweather Post Pavilion
10475 Little Patuxent Pkwy, Columbia, MD 21044
Directions

I.M.P. shows at other venues
Visit the venue’s official website for directions.

Where can I purchase tickets?

Tickets for 9:30 Club, Lincoln Theatre, and 9:30 Presents at U Street Music Hall shows can be purchased online at Eventbrite.com.

Tickets for The Anthem, Merriweather Post Pavilion, and some additional I.M.P. show that take place outside of our venues can be purchased online at Ticketmaster.com.

Tickets for ALL shows can be purchased in person at the 9:30 Club, Lincoln Theatre, The Anthem, and Merriweather Post Pavilion box offices, and at 9:30 The Truck.

Disclaimer
Tickets for all shows are sold online through Ticketmaster or Eventbrite or in person at the Box Offices at The Anthem, 9:30 Club, Lincoln Theatre, and Merriweather Post Pavilion, and at 9:30 The Truck. Tickets are sometimes also available through fan club sites as presales or special VIP packages. Please be aware that tickets purchased through other, secondary market sources (i.e. “scalpers”), may or may not be legitimate. I.M.P. does not endorse using any secondary ticketing sources, and the Box Office can not resolve any issues involving them, such as lost or invalid tickets.

When can I get into said awesome show?

We know you can’t wait, but doors (or gates) open at the time listed on your ticket and the website. Please note that these vary by show. Patience is a virtue.

How can I meet a certain artist? (They’re my fave!)

We know you love lots of acts (we do too!). We are typically not involved in any meet-and-greets and generally have nothing to do with artist/fan relations (outside of putting a ticket in your hand!). We suggest looking on the artist’s social media, checking with their fan club, or following radio stations, publications, or other media outlets that will be keyed-into the band’s music for any info on meet-and-greets (should they exist).

Can I bring my camera? What’s the photo/media policy?

Media policy varies greatly by show. Call the respective venue’s box office one hour before doors and we can fill you in as to what is/is not allowed.

When are those box offices open?

We have three box offices; you can purchase tickets to most of our shows at all three box offices.

9:30 Club
12:00 – 7:00pm, M-F
12:00 – 11:00pm, M-F during show nights only
6:00 – 11:00pm, SAT during show nights only
6:00 – 10:30pm, SUN during show nights only

Lincoln Theatre
1:00 – 7:00pm, M-F
1:00 – Headliner, SAT and SUN, show nights only

Merriweather Post Pavilion

West Box Office (near Little Patuxent Pkwy / Broken Land Pkwy)
10:00am – 5:00pm, M-F
11:00am – 5:00pm, SAT
10:00am – approx. 1 hour before end-of-show during show days only

South Box Office (near Symphony Woods Rd / S Entrance Rd)
2 hours before gates open – approx. 1 hour before end-of-show during show days only

How Do I Get a Refund?

All sales are final. We don’t offer refunds or exchanges unless a show is cancelled. Please keep in mind that support acts and set times are subject to change at any time.

How Can I Avoid Service-Fees?

You can buy tickets in person at our box offices and at 9:30 The Truck (our new mobile box office) with no service fees!

When do tickets go on sale? How can I get access to presales?

From time to time, we’re able to offer presales for shows to our email subscribers (we love you all!). You can keep up with these presales by signing up for our newsletter HERE.

When can I pick up my tickets?

You can pick up your tickets from Will Call at any time during each venue’s box office hours, and you also can select an option to have your tickets mailed to you. Certain shows will give you an option to have your tickets emailed to you for printing at home.

Note: For Fan Club presales, refer to the specific venue for instructions on when those tickets can be picked up.

How can I transfer tickets / Change the name on tickets?

If the tickets were bought through Eventbrite or Ticketmaster and you’ve chosen to have them held at the Will Call window, you can have a friend pick them up, but they must provide ALL of the following items:
– Copy of your ID
– Copy of the Credit Card used to purchase (all digits can be blacked-out except for the last four)
– Confirmation number

Alternatively, you can come to any of our box offices anytime we’re open and pick them up (make sure you have a valid ID). That way you can just give them to your friend.

If you purchased tickets through an artist’s fan club, you will need to contact them directly. We can’t make any adjustments to their list. Fan club tickets are usually will call only and we don’t get them until 1 hour before doors open.

Note: Policies for tickets purchased for venues outside of 9:30 Club, Merriweather Post Pavilion, The Anthem, and The Lincoln Theatre vary. Check the venue’s website for their specific ticketing and will call policies.

Is there an age requirement to enter shows?

Unless otherwise specified, our shows are all-ages, all the time. Yes – you can bring your (ear-protected, hopefully) baby to the death metal show.

How is seating handled?

Unless a show or section is otherwise specified, it is General Admission (GA) and therefore first-come, first-served. If the tickets include assigned seats, there will be ushers at the venue to help you find the correct seat.

Are you ADA friendly?

We take steps to ensure that anyone can see any show.

9:30 Club & Lincoln Theatre
Wheelchair accessible options for reserved shows are available through Eventbrite. Call the venue to inquire about other accommodations or if you have tickets to a General Admission (GA) show.

Merriweather Post Pavilion & The Anthem
Wheelchair accessible options are available through Ticketmaster. Select the ADA option when purchasing tickets.

Do outdoor shows cancel if the weather is bad?

Our outdoor shows are rain or shine. We have safety precautions in place in the event of storms and continually update patrons via our large screens and social media.

Do I need my ID to enter the venue?

An ID is only required if you are picking up tickets at will call or plan on drinking alcohol. Because most of our shows are all-ages, we take checking IDs very seriously. In compliance with local laws, anyone 21 and older who plans on drinking alcohol will have to show a valid, non-expired, government issued photo ID, no matter how old you think you may look. Anyone without proper ID, regardless of age, will be treated as under 21 and not allowed to buy, hold or drink alcohol. This policy is strictly enforced and any violation will result in immediate ejection from the venue.

Can I bring food in?

It varies by venue:

9:30 Club, The Anthem, and Lincoln Theatre
Unfortunately, we cannot allow outside food and beverages in any way. This includes to-go boxes and unopened drinks. Reusable bottles must be emptied. Anyone who attempts to bring in alcohol will be denied entry.

Merriweather Post Pavilion
Outside food is permitted, so long as it is in a clear, non-glass container no larger than a one-gallon bag. Empty or factory-sealed water bottles are allowed. No other outside beverages are allowed. Anyone who attempts to bring in alcohol will be denied entry.

I.M.P. shows at other venues
Contact the venue directly to find out about their food policies.

Will food be available for purchase?

Each of our venues has different food options (all of which are delectable beyond comprehension):

9:30 Club
We have a very tasty menu that includes sandwiches, wraps, paninis, sweets, and other yummy edibles. In addition to meat items, our menu is also vegetarian and vegan friendly. Please click here to view the full menu & beverage list.

The Anthem
We offer an array of sandwiches, finger foods, and sweets, as well as a full bar and a gourmet coffee bar. Click here to see our menu.

Lincoln Theatre
We offer popcorn, candy and our world-famous “Lincoln Logs,” and we have three full bars for beverages.

Merriweather Post Pavilion
There are many food stands located all around the venue serving a variety of foods from light snacks to full meals. Click here to view all of the food and beverage offerings. There are also maps around the venue and in programs that will allow you to make your ultimate selection of deliciousness.

I.M.P. shows at other venues
Contact the venue directly to find out about their food options.

Where can I park?

Parking varies greatly by venue:

9:30 Club
The 9:30 Club parking lot is now located at 2222 8th St NW, just past the Atlantic Plumbing building, about a 3 minute walk from the Club. The monitored parking lot opens 1 hour before doors. Parking is available online in advance for $20, and at the lot on the night of the show for $25, pending availability. Please note: On site parking is credit only, no cash. If you purchased your parking pass online, your name will be at the gate with our attendant.

Additionally, the Club is within walking distance of the U Street/Cardozo Metro Station (Green Line), with the 10th St entrance being the closest. Note that Metro parking lots are free on weekends and holidays.

The Lincoln Theatre
Parking options around Lincoln Theatre are limited to street parking and a few unaffiliated paid lots. We strongly recommend “going green” and utilizing the city’s various public transportation options. The 13th St entrance of the U Street/Cardozo Metro Station (Green Line) is located directly across form the Theatre. Note that Metro parking lots are free on weekends and holidays.

Merriweather Post Pavilion

Thanks to the new and significant community development surrounding Merriweather, the venue will provide some new on-site parking as well as other added parking locations in close proximity to the venue. Now all ticket holders driving a vehicle NEED to pre-select parking once tickets have been purchased. This means a more even transportation flow into the venue – and no more searching for parking when you arrive – just head straight to your designated parking area – there will be a spot waiting for you!

Don’t forget to bring your physical parking ticket (or electronic ticket on your smart phone) for entry into your designated area. Note to ridesharers, walkers, bussers, carpoolers and cyclists: If you have made other transportation arrangements, great. But if your plans change, don’t forget to click on the parking link and make your parking selection before the show.

I.M.P. shows at other venues
Contact the venue directly to find out about parking options.

Are there any hotels near the venue?

There are several options near each of our venues that will allow you rest your pretty little head after enjoying a most-thrilling music experience.

9:30 Club and Lincoln Theatre:

Loews Madison Hotel
202-787-3125
1177 15th St. NW
Washington, D.C. 20005

Kimpton Group Hotelshttp://www.kimptonhotels.com/hotels_washingtondc.aspx
(800) 546-7866
All below locations are convenient to venue
-Hotel Helix, 1430 Rhode Island NW
-Hotel Rouge, 1315 16th Street NW
-Hotel Monaco, 700 F Street NW
-Hotel Palomar, 2121 P Street NW
-The Hotel George, 15 E Street NW
-Hotel Madera, 1310 New Hampshire Avenue NW
-Topaz Hotel, 1733 N Street NW

Fairfield Inn and Suites
(202) 266-3000
2305 New York Ave NE
Washington, DC

Merriweather Post Pavilion:

Sheraton Hotel Columbia
(410) 730-3900
10207 Wincopin Circle
Columbia, MD 21044

DoubleTree by Hilton Hotel Columbia
(410) 997-1060
5485 Twin Knolls Road
Columbia, MD 21045

Holiday Inn Express Columbia East – Elkridge
(410) 579-8888
6064 Marshalee Drive
Elkridge, MD 21075

Holiday Inn Columbia East – Jessup
(410) 799-7500
7900 Washington Blvd
Jessup, MD 20794

Holiday Inn Express & Suites Laurel, MD
(301) 206-2600
14402 Laurel Place
Laurel, MD 20707

Comfort Suites Columbia Gateway
(410) 799-9525
7146 Old Waterloo Rd
Elkridge, MD 21075

Hilton Garden Inn Columbia
(410) 750-3700
8241 Snowden River Parkway
Columbia, MD 21045

I.M.P. shows at other venues:
Please contact the venue directly for their recommendations on nearby hotels

How can I get involved with I.M.P.?

We love our street team, and if you love our shows as much as we do, this is a great way to help out. You scratch our back, we’ll scratch yours. Email street@930.com for more info.

Looking for a little more commitment? Apply for our Marketing Internship! Send a resume and cover letter to iwannabeanintern@930.com and we’ll get in touch.

Interested in working at one of our venues? Click here.

How can I get booked?

Send an email to booking@930.com and include your market history in the Washington, D.C. area.

Other questions

We are as thorough as possible here, but for other venue-specific questions, visit their respective FAQs:

9:30 Club FAQs
The Anthem FAQs
The Lincoln Theatre FAQs
Merriweather Post Pavilion FAQs

For any other questions, feel free to contact us at info@impconcerts.com. We don’t bite!

815 V ST. NW WASHINGTON, DC 20001 • PRIVACY POLICY • EMAIL: info@impconcerts.com • PHONE: 202.265.0930